Refund terms for one-time Home Design AI credit purchases
2026/07/19
This Refund Policy applies to one-time Home Design AI credit packages purchased directly through our website. It supplements the Terms of Service and any buyer terms shown by Creem, our Merchant of Record.
This Policy provides additional contractual rights and does not limit mandatory consumer rights. If applicable law or Creem's buyer terms provide stronger non-waivable rights, the stronger rights apply.
You may request a refund without giving a reason within seven calendar days after the Creem transaction is completed. The request must be submitted before the end of the seventh calendar day and must include enough information to identify the transaction.
Requests made after seven days are not eligible under this voluntary policy, but we may still review requests involving duplicate charges, unauthorized transactions, persistent technical defects, or rights granted by applicable law.
Refund eligibility is calculated separately for the credit package covered by the transaction:
For usage above 20%, the calculation is:
Refund amount = original package price × unused purchased credits ÷ total purchased credits
For example, if a package contains 500 credits and 150 credits have been used, 70% remain unused, so the refund is 70% of the original package price. The result may be rounded to the smallest unit of the transaction currency.
Promotional, bonus, registration, refunded, expired, or separately purchased credits are not included in the denominator for that package. Our credit ledger at the time we receive the request is used to determine usage, subject to correction for technical or accounting errors.
When a full or partial refund is approved, all unused credits attributable to the refunded purchase are removed from the account. Credits and generated outputs already consumed or created before the refund are not restored. A refund does not extend or restart the validity period of any other credits.
We may restrict further use of the credits covered by a pending refund request while the request is reviewed. Continuing to use those credits before the refund is processed may reduce the refundable amount.
Submit a request through our Contact page and provide:
You may also use the refund or support link in your Creem receipt or contact Creem Support. Do not send full card numbers or other sensitive payment credentials.
Creem may review, approve, and process refunds as Merchant of Record. Approved refunds are normally returned to the original payment method. Final tax, currency-conversion, rounding, and settlement amounts are determined from Creem's transaction records and applicable rules.
We aim to review complete requests promptly. After approval, the time for funds to appear depends on Creem, the payment method, and the financial institution; it may take several business days and, where applicable, up to 14 days.
We may deny a discretionary refund where there is evidence of fraud, abuse, account manipulation, repeated refund misuse, or an unresolved chargeback, except where applicable law requires a refund. Filing a chargeback does not create a right to receive both a chargeback and a separate refund for the same transaction.
For a material defect or persistent technical issue, please contact us so we can investigate and restore access, rerun a failed service, return generation credits where applicable, or provide another remedy required by law.
Purchased credits are valid for 365 days as described at checkout and in the Terms of Service. Credit expiration by itself does not create a refund right after the seven-day window, unless applicable law requires otherwise.
The version in effect when you purchase a package governs that purchase, except where a later version gives you greater rights or applicable law requires otherwise. For questions or refund requests, please contact Home Design AI.